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Hilton Grand Vacations Wins 13 ARDA Awards

Hilton Grand Vacations Wins 13 ARDA Awards

ORLANDO, Fla. (June 3, 2020)Hilton Grand Vacations Inc. (NYSE: HGV) was honored with 13 awards in the 2020 American Resort Development Association (ARDA) Awards program. The ARDA Awards celebrate excellence in the timeshare industry in categories including resort operations, marketing and sales, management and administration, and resort design.

“I am extremely proud of our 13 ARDA Award winners, along with the 36 finalists who represented our company,” said Mark Wang, president and CEO of Hilton Grand Vacations. “Their spirit of hospitality can be seen in all they do for our owners, guests and fellow team members. The ARDA Awards program is the gold standard in recognition for our industry, and this prestigious honor comes at a perfect time – as we begin welcoming back travelers to our resorts.”

A full list of HGV’s ARDA Awards winners include:

  • Marketing Team – Myrtle Beach In-House Marketing Team
  • Marketing Individual – Erik Short
  • Sales Management Leader – Nestor Alvarez
  • Sales Team – Hilton Club NY – In-House Sales Team
  • Business Administration or Operations Team – Portfolio Services Team
  • Business Administration Manager or Team Leader – Andrea Bertuccini
  • Inventory Revenue Management Manager – Elizabeth (Laine) West
  • Safety/Security Manager– Ivan Melians
  • Resort Assistant Manager – Iteisha McCants
  • Resort Operations Team – Grand Impact Committee
  • Special Event: Employee Recognition Program – Vision and Pillar Awards
  • Social Media Campaign – “Gift of Time” Campaign
  • Interior Design– The Residences

This year’s ARDA Awards winners were selected by both industry experts and judges outside of the industry. In past years, HGV has earned recognition in categories such as Resort General Manager and Owner/Customer Relations Manager/Team, as well as ARDA’s top honor, the ARDA Circle of Excellence (ACE) Award for its community service.

ARDA is the D.C.-based professional association representing the vacation ownership and resort development industries. To view the full list of winners, please visit the ARDA website.

About Hilton Grand Vacations Inc.

Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 325,000 club members. For more information, visit www.hiltongrandvacations.com.

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Hilton Grand Vacations Introduces its Enhanced Care Guidelines

Hilton Grand Vacations Introduces its Enhanced Care Guidelines, Creating an Even Cleaner and Safer Stay for Travelers

ORLANDO, Fla. (May 26, 2020)Hilton Grand Vacations Inc. (NYSE: HGV) introduces its Enhanced Care Guidelines, designed to provide owners, guests and team members with the highest level of cleaning protocols and safety standards in response to the COVID-19 pandemic. Rolling out across all HGV branded resorts and sales galleries, the Enhanced Care Guidelines incorporates the Hilton CleanStay to include best practices and protocols as recommended by the Centers for Disease Control and Prevention and cleaning solutions approved by the Environmental Protection Agency.

“We’ve always been dedicated to providing a clean and safe environment for our owners, guests and team members,” said Mark Wang, president and CEO at Hilton Grand Vacations. “That’s why, as the COVID-19 pandemic evolved, so did our focus to further elevate our standards of cleanliness at our properties, sales galleries and corporate offices worldwide. We’ve created the Enhanced Care Guidelines to focus on cleanliness that’s visible throughout a guest’s stay – from check-in to check-out.”

The Enhanced Care Guidelines include:

  • Low-touch arrivals and departures with helpful social distancing signage, all front desk stations will have protective partitions. In addition, bell staff and valet attendants will wear gloves and face coverings wherever possible. Furthermore, HGV will provide complimentary face coverings for all guests and hand sanitizer stations will be strategically located throughout the property.
  • Frequent and thorough cleaning of all high-traffic public spaces, including lobbies, front desks, elevator landings and sales galleries.
  • HGV room seal will be placed on guestroom entry doors to indicate the room has not been accessed since it was thoroughly cleaned, adding an extra measure of assurance.
  • Extra disinfection in high-touch areas using EPA-approved COVID-19 cleaning solutions, including light switches, door handles, phones, TV remotes, thermostats, bed and bedding, bathrooms, safes, kitchen housewares and surfaces.
  • Reduction of paper items, including guest directories, magazines and printed promotional items supplemented with digital options to limit guest exposure.
  • Social distancing practices implemented throughout our properties, including signage directing guests and our team members to keep a safe distance.
  • Pool decks and fitness centers will have capacity limitations to ensure proper social distancing and will also receive frequent and thorough cleaning.
  • New technologies will be evaluated and considered to further improve HGV’s Enhanced Care Guidelines.

HGV team members will receive personal protective equipment and enhanced training to help protect everyone’s well-being while continuing to deliver unmatched HGV hospitality.

“Our top priority is always the health and safety of our owners, guests and team members,” says Stan Soroka, chief customer officer at Hilton Grand Vacations. “Elevating our cleaning standards not only provides our owners and guests with a worry-free environment so they can enjoy their return to travel, but provides our team members a safe place to work so they, in turn, can take care of their families and all who visit us.”

HGV is welcoming back owners and guests at many resort locations where operations were temporarily suspended due to COVID-19. While in suspension, essential resort personnel worked diligently maintaining the resorts for a safe re-opening. Annual deep cleanings, typically scheduled during slower seasons, were moved up and completed, allowing the resorts to be in top shape when owners and guests arrive.

Last week, eight HGV resorts opened for operations, with five anticipated to follow suit in weeks to come across Colorado, Florida, Nevada, South Carolina and Utah.

About Hilton Grand Vacations Inc.

Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 325,000 club members. For more information, visit www.hiltongrandvacations.com.

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Hilton Grand Vacations Wins a Gold Stevie Award in 2020 American Business Awards

The Timeshare Company Earned a Total of Four Stevie Awards

ORLANDO, Fla. (May 19, 2020)Hilton Grand Vacations Inc. (NYSE: HGV) was honored with four coveted Stevie® Awards in the 18th Annual American Business Awards®, including a gold Stevie for Company of the Year – Hospitality and Leisure.

HGV won two additional Gold Stevie Awards for the Communications/PR Campaign of the Year – Travel and Tourism and the Communications Professional of the Year. Furthermore, the Company earned a Silver Stevie Award for Customer Service Team of the Year.

“Now more than ever, it’s truly a privilege to be recognized with four Stevie Awards,” said Mark Wang, president and CEO of Hilton Grand Vacations. “Our team members strive to provide the best vacation experiences for our owners and guests each and every day. These awards are a testament of their hard work, dedication and commitment to our core values and I am honored to applaud their outstanding efforts.”

The 2020 American Business Awards, organized by the Stevie Awards, are open to all organizations in the U.S., and feature a wide variety of categories to recognize achievement in every facet of the workplace. More than 3,600 nominations were reviewed in the judging process this year by more than 230 professionals worldwide. Winners will be celebrated during a virtual awards ceremony on Wednesday, Aug. 5, 2020.

About Hilton Grand Vacations Inc.
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 325,000 club members. For more information, visit www.hiltongrandvacations.com.