Together, We Can.
At Hilton Grand Vacations, we seek professionals who take pride in engaging with guests, building meaningful connections through conversation, and representing a world-class hospitality brand. This guest-facing, performance-based role offers unlimited earning potential, comprehensive training, and a supportive environment where your success is our priority.
If you enjoy meeting new people, creating memorable guest experiences, and working in a fast-paced hospitality setting, this could be the opportunity for you.
About the Role
As an In-House Marketing Representative you will engage with Hilton Grand Vacations owners and resort guests, learn about their vacation interests, and invite qualified guests to attend vacation ownership presentations and resort previews.
Success in this role comes from creating genuine connections, understanding guest needs, and confidently scheduling appointments while delivering exceptional customer service.
Whether your background is in sales, hospitality, concierge services, retail, tourism, or customer experience, this position provides an exciting opportunity to grow within a recognized leader in the vacation ownership industry.
Join Hilton Grand Vacations and turn your passion for people, hospitality, and sales into a rewarding career with exceptional earning potential and growth opportunities.
Why Team Members Love Working With Us
Compensation & Earning Potential: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $90,000+, with top performers earning more based on individual results.
To support your growth from day one, we offer a $2,500 monthly incentive guarantee for up to six months, giving you the opportunity to build confidence, develop your skills, and establish a strong foundation for long-term success.
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
- Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
- Generous Paid Time Off: Vacation, sick time, and paid parental leave.
- Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
- Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
- Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
- Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.
Schedule Details:
Marketing Representative work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs.
What You’ll Do
- Engage owners, guests, and visitors in a professional, friendly, and welcoming manner
- Initiate conversations to understand travel interests and vacation preferences
- Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests
- Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences
- Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity
- Accurately maintain guest and appointment information using company systems
- Meet and exceed performance goals through quality guest interactions and appointment generation
What We’re Looking For
- Minimum one (1) year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment
- Two (2) years of customer service experience
- Strong communication, interpersonal, and relationship-building skills
- Professional verbal and written communication abilities
- Intermediate computer skills with the ability to learn new systems
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- High School Diploma or equivalent
- Proficiency in English
Preferred Qualifications
- Previous vacation ownership or timeshare experience
- Experience in a commission-based or performance-driven role
- Luxury hospitality or premium customer service experience
- Knowledge of local attractions, dining, activities, and tourism offerings
- Proven ability to build rapport and influence purchasing decisions through consultative conversations
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
