Together, We Can.
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
What will I be doing?
As a Front Desk Supervisor, you would be responsible for performing your position’s responsibilities and driving company success through performing the following activities to the highest standards:
- Supervise the Front Office daily operations.
- Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
- Greet and welcome owners/guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Responsible for training and direction of new department Team Members.
- Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
- Provide ongoing training and support to the team.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- High school diploma/GED
- Prior related experience in Hotel / Hospitality
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence and mentor others.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College
- Voice Certified
- 3+ Years of related experience
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Prior management/supervisory experience
Why do team members like working for us: Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
