Together, We Can.
Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests’ expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Why Team Members Like Working For Us:
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Driven base pay plus monthly performance incentives
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Day One Team Member Benefits
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Daily Pay option
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Sundays Off, Only Limited Saturdays
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Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
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Discounted Hilton hotel rates worldwide!
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Recognition Programs and Rewards
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401(k) program with company match
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Employee stock purchase program
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Tuition reimbursement program
Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.
Schedule Details:
Our Activations department works Monday–Friday. Sundays Off. Saturdays and Holidays are based on business needs.
We have 3 shifts available to choose from. AM – (9 am – 5 pm) MID – (11am – 7pm), and PM – (1:30pm – 9:30pm)
Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am – 5:00 pm Monday through Friday.
Key Responsibilities:
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Give the best guest experience that falls in line with our Mission, Vision and Values.
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Call package holders to book travel dates, verify details, answer questions and follow up as needed.
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Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
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Meet performance standards for department metrics
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Sales skills required for the reselling/upselling and saving of packages
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Collecting of additional monies and fees associated with package
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Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
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Efficient in using multiple computer systems.
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Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
