Duties and Responsibilities:

· Ensure that all regional operations maintain inventory and place orders for essential collateral, including lead slips, pitch cards, and maps for effective selling.

· Hold accountability for staff performance and behavior, ensuring that the company’s purpose, core values, and policies are upheld to provide the highest level of customer service.

· Ensure compliance with dress codes, uniforms, cleanliness standards, and overall work environment regulations.

· Manage full-cycle Talent Acquisition initiatives and the Learning & Development of Sales Representatives.

· Coordinate and assist with staff management and development within the assigned region, which includes recruitment, succession planning, onboarding, training, scheduling, mentoring, and motivating the sales team; ensure staffing levels align with budgeted headcount.

· Rehabilitate assigned locations to meet or exceed budgetary responsibilities related to generating leads and selling vacation packages.

· Collaborate with Human Resources to proactively address and resolve Team Member concerns, ensuring a positive and productive work environment

· Schedule, attend, and actively participate in team meetings and required training.

· Ensure accurate payroll tracking and timely processing, and that all new hire onboarding paperwork adheres to Human Resources guidelines.

· Lead all aspects of ethical practices and compliance in sales training procedures.

· Oversee adherence to all state and federal hiring and employment regulations for stores within the assigned region.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: