ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
As part of the Member Reception Team, the Front Desk Clerk is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry.
- Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.
- Provides excellence in service while checking owners and guests in and out of the property.
- Provides switchboard and concierge services.
- Must be able to provide information regarding local areas of interest for guests.
- Liaises and assists all other departments as needed or assigned.
- Administer all Company policies, procedures and standards.
- Ensures all duties on daily task list are completed and other related duties as required.
- Supports all food & beverage and Member Animation programs or initiatives.
- Performs cash and credit card handling duties.
- Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.
- Excellent oral and written communication skills.
- Computer skills, ability to compose and create emails, letters and memos.
- Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- Covers Night Audit shifts as required.
- Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
- Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $23.69 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to change.
- Recognizes an emergency situation and take appropriate action.
- Able to establish and maintain a cooperative working relation.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Performs well with frequent interruptions and/or distractions.
- Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, memers, owners and guests.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
