Supervisor Fulfillment

ID de l’emploi : 20827Champs de compétence : Call CenterCatégorie : Call Center Reservations TelemarketingQuart de travail : Emplacement : Orlando, FLDate d’affichage : 06/18/2026Propriété : Metrowest Corporate HGV Office


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Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!

The Inventory Fulfillment Supervisor for Direct Marketing & VIP at Hilton Grand Vacations is an outstanding opportunity to lead a dedicated team in ensuring flawless room availability and improving inventory allotments. Your role will be crucial in maintaining and surpassing our ambitious tour flow goals across all markets.

  • Analyze, manage, and forecast inventory availability and needs for all markets to reach and exceed company tour goals.
  • Onboard new hotel partners through introductions, system setup, automation, production flow, inventory management, and troubleshooting to ensure a seamless transition.
  • Build and manage allotment inventory reports for all hotel partners in all markets. Ensure these reports are accurate through regular communication with hotel partners and determine additional inventory needs.
  • Build and maintain internal reporting for detailed market analysis in each market. Regularly review items such as room and tour availability, usage percentages across properties, and room inventory compared to tour budgets.
  • Instruct new team members on responsibilities within the Inventory Fulfillment team, making sure they are well-prepared to contribute effectively.
  • Adjust team workload and structure according to business needs and staffing changes to maintain efficient performance.
  • Assist Fulfillment team members with advanced questions and requests, internally with other HGV team members and management, and externally with resort operations and hotel partners.
  • Coordinate daily room requests, virtual reservations, and brought up issues to ensure flawless service.
  • Give the Inventory Manager feedback regarding any inventory shortages for Direct Marketing & VIP.
  • Work with offsite hotel partners on inventory needs and challenges to maintain positive relationships and effective inventory management.
  • Offer backup assistance to the Inventory Manager and the Tour Fulfillment team to maintain smooth operations.
  • Develop a strong working relationship with different hotel site contacts to facilitate smooth operations.
  • Distribute new and updated information to call center personnel. This includes communications with all departments about availability, new properties, and stop sale dates in HUB and other internal systems.
  • Deliver accurate inventory data when necessary to assist decision-making processes.
  • Assist inventory coordinators as required to maintain operational efficiency.
  • Stay informed on all inventory needs based on the business to proactively address potential issues.
  • Perform any reasonable requests from management to support the team and overall business goals.

Qualifications:

  • 1 year of timeshare experience required.
  • Strong analytical skills and diligent.
  • Proficiency in Microsoft Office: Word, Excel, Outlook required.
  • Strong interpersonal and communication skills with a high level of management and client contact.
  • Ability to balance multiple projects with complete follow-through.
  • VOICE experience preferred.
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Our Dedication

Hilton Grand Vacations is rated four out of five stars for cultivating a culture that values work-life balance and benefits that support families. Newsweek named us among “America’s Greatest Workplaces for Parents & Families.” Throughout the past 30 years, our most significant honor has been the ongoing devotion of our Owners, Members, and Guests. We have also gained recognition for the outstanding efforts of our committed Team Members spanning resorts, call centers, and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide accommodation for individuals with disabilities to participate in the application or interview process. We also support them in performing essential job duties and access employment benefits. Please contact us to request assistance.

  • Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

  • Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

  • Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

  • Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

  • Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

  • Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.

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