Essential Job Functions:
•    Perform all collection activity in accordance with company and Federal regulations.  Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
•    Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
•    Legally, ethically and confidentially handle any correspondence and/or payments received.
•    Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary. 
•    Assist all members of collections staff with daily processes and procedures when required. 
•    Carry out any reasonable request by management.
•    Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
•    Completes all required Company training/compliance courses as assigned.
•    Adheres to Company standards and maintains compliance with all policies and procedures.
•    Performs other related duties as assigned.
 

Knowledge, Skills, and Abilities:

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
•    Effective Communication skills 
•    Ability to handle pressure and remain calm with customers 
•     Knowledge retention and recall providing accurate information to customers
•    Problem solving 
•    Team player