Front Desk Clerk

We are seeking team members passionate about building lasting vacation memories for guests visiting our resort properties! 

This is an outstanding opportunity if you enjoy helping guests make memories of a lifetime by enjoying vacations. We have a fun, encouraging culture with top-notch training and benefits. An added bonus would be you working at one of Florida’s most beautiful resorts. 

Why do team members like working for us:

• Competitive base pay
• Benefits on day one*
• Daily Pay* – get your earned pay any time before payday
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days, and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities

What will I be doing?

As a Front Desk Clerk Agent, you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Inputs information into the computerized reservation system to update and maintain records
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
• Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
• Type correspondence and reports for management as needed

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
**Quarterly bonuses are not guaranteed 

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Graduate or equivalent experience
• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
• Prior cash handling and data entry experience required