Together, We Can.
Hilton Grand Vacations now offering Health Benefits & 401 enrollment as of Day 1 of employment!
Stay at Hilton Hotels for as low as $40 per night with the HiltonGO employee discount program
Are you excellent at reviewing information? Do you possess an eye for detail? Then the Quality Assurance Agent role is a perfect fit for you. In this role you will review sales and service calls to verify and ensure that all sales packages are accurately sold to highly qualified guests who have purchased a Hilton vacation package. Here are some of the other functions of this role.
- Effectively use our recording and reviewing systems to review Outbound and Inbound calls to ensure the product is being represented accurately towards our new purchasers
- Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
- Prepare and provide accurate data that is accurately documented in systems to build reports that will better support the teams
- Thoroughly review calls to ensure that the correct expectation is set for our guests and that there is no misleading information during the call
- Effectively communicate your findings with your fellow team members as well as your management
- Handle time optimally to punctually attend daily team meetings, training sessions, and company appointments
- High School Diploma or equivalent
- Excellent written and interpersonal skills
- Computer literate with excellent typing skills, 10-key preferred
- Proficient with Microsoft Office including Excel and Outlook
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
HGV now offers Day One Team Member Benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
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