Together, We Can.
As a Welcome Center Representative, you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales.
Responsibilities include, but are not limited to:
- Book, modify and service reservations for our guests and communicate effectively.
- Confirm & qualify each incoming guest for their presentation.
- Report on tour reconciliations at varying times throughout the day to appropriate departments.
- Reschedule any mini vac tours that were missed or no showed for their tour.
- Answering any questions from owners or non-owners concerning their reservations.
- Address any special needs that owners and non-owners may have.
- Greet non-owners/ guests who arrive for their vacation.
- Go over qualifications with the guests at the time of booking, confirming and during check-in.
- Supply guests with local information, maps to their hotels and the surrounding area.
- Selling Busch Gardens/ Scuppers tickets and any tickets that may enhance the guest’s vacation.
- Report on arrivals, no shows, tour invites, late arrivals, and daily room/ Inhouse booking activity daily.
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts and much, much more!
Schedule:
Open availability schedule anywhere from 7:30am – 9:30pm
Holidays and Weekends are a must.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
Throughout the summer, they embraced the power of collaboration, discovered the true meaning of hospitality and experienced what it feels like to thrive in a workplace where they truly belong.
Together, they gave back with over 200 hours of volunteer service, sharpened their skills through more than 1,280 hours of professional development and many got the opportunity to continue their hospitality journey with us beyond their internship. We're proud of their commitment and the impact they made. As they embark on the next steps of their professional journeys, we can't wait to see the remarkable things they'll achieve. 
Here's to the 2025 interns — thank you for an unforgettable summer! 
This is what community looks like. We had an incredible day volunteering with the 
From hanging out with Joey Fatone to capturing behind-the-scenes magic and enjoying an 
We’re proud to have partnered with the 
