Together, We Can.
Our In-House Marketing Representative (VIP) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
- Conducting pre-arrival calls to owners, renters, and exchangers.
- Confirming appointments with guests to ensure tour reservations and improve show rate.
- Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
- Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- Following gifting procedures to ensure costs are met monthly.
- Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
- Distributing only HGV-authorized information, collateral, and materials.
- Maintaining location operating standards.
- Carrying out all other reasonable requests by management that one is capable of performing.
- Contacting appropriate management with any guest issues.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
- Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
Perks from day one:
Travel discounts
Throughout the summer, they embraced the power of collaboration, discovered the true meaning of hospitality and experienced what it feels like to thrive in a workplace where they truly belong.
Together, they gave back with over 200 hours of volunteer service, sharpened their skills through more than 1,280 hours of professional development and many got the opportunity to continue their hospitality journey with us beyond their internship. We're proud of their commitment and the impact they made. As they embark on the next steps of their professional journeys, we can't wait to see the remarkable things they'll achieve. 
Here's to the 2025 interns — thank you for an unforgettable summer! 
This is what community looks like. We had an incredible day volunteering with the 
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