Marketing Representative In House Pre Arrival

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

POSITION STATEMENT:

Directly responsible for completing the process of booking eligible tours on the phone and the sale of mini-vacation packages to HGV resorts, which will produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating.

POSITION SUMMARY:

As a Marketing Executive you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• SUPPORT GUEST AND CONCIERGE SERVICE DRIVES EXECUTION
• Assist with tour or marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and develop a motivated team environment out in the field.
• Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.
• Carries out all reasonable requests by management.
• Requires Intermediate Microsoft Office & Operating system knowledge.
• This is primarily a remote/work from home position with the exception of a few days a month.

QUALIFICATIONS:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are the team Members. To fulfill this role efficiently, you possess the following minimum qualifications and experience:

• Minimum of 1-2 years of phone marketing/sales experience, preferably in the Vacation Ownership industry, yet not required.
• Excellent interpersonal and guest relations skills. 
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications. 
• Ability to work a flexible schedule, including weekends and holidays.   We work hard, but we pay hard too! 
• Professional appearance and demeanor. 
• Be motivated and a self-starter. 
• Detailed understanding of the local area. 
• Ability to accept rejection in a proactive manner. 
• Coachable, quick learner, and open to feedback.

Why Team Members Like Working for us:

– Potential income of $65,000 or higher – based on performance! 
– Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
– Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
– All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
– Our Go Hilton Team Member Travel Program offers up to 40 room nights per year at deeply discounted rates starting at just $40 a night and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
– And so much more!