Guest Reception Supervisor

Id. del empleo: 6115Área de talento: SalesCategoría: SalesTurno: Ubicación: Orlando, FLFecha de publicación: 06/12/2025Hotel: BXG The Fountains Sales


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

The Guest Reception Supervisor is responsible for overseeing administrative functions related to sales and marketing and ensuring accurate entry and coding of guests, data integrity, premium management, site level accounting functions, payroll, HR and reporting as required. Responsible for ensuring adherence with established company guidelines. Drives processes that result in exceptional standards of quality production and customer service.

Completes the weekly schedule and is responsible for overseeing all aspects of Guest Reception. This includes hiring, scheduling, and performance management of all reception staff, including gifting. The Manager audits concierge to ensure that all paperwork is closed out properly and that all work is balanced and also handles guest issues and problems. Resolves any Client ID errors between CCSI and Concierge. Provides thorough training according to the company’s SOPs, performs daily audits, handles all customer services issues, oversees prepaid premiums and manages all roll outs.

MANAGEMENT

  • Responsible for the recruiting, screening/interviewing for potential administrative support associates. 
  • Responsible for training and conducting/assisting with disciplinary action and terminations as directed for all Admin Associates. 
  • Responsible for the day-to-day management of all administrative staff.

PAYROLL & EMPLOYMENT DOCUMENTATION

  • New hire orientations and paperwork, status changes, terminations, benefit enrollments and serve as corporate’s contact for any other general employment requests. 
  • Scheduling of administrative support associates for adequate coverage without overtime.

PREMIUM MANAGEMENT

  • Weekly orders to maintain sufficient quantity, security, disbursements, weekly/monthly counts and reconciliation. 

REPORTING

  • Reporting as required by management. 
  • Ensure data integrity in all areas of marketing administration to provide accurate, efficient reporting.

CONTRACT/CSR/CODING

  • Preparation and tracking for approval and expiration of all Business Plans. 
  • Guides and tracks approvals for all above through National Sales and Legal to help implement any new programs or renew existing premiums and contracts.

COMPLIANCE

  • Ensure all SOPs are adhered to and conduct Site Level Admin audits. 
  • Ensure policies and procedures are followed and policy waiver is utilized when DOM/DOS authorizes an exception.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.

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