Together, We Can.
As a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of 32 Suites and 99 Lodges.
To ensure:
- All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You’ll need to take pride in what you do and have high personal standards and energy levels.
- Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job.
- Team members are supervised in their role and tasks to deliver the expected level of service.
- Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.
What will I be doing:
- Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.
- Performing routine inspections and spot checks of Suites / Lodges.
- Reporting and following up on any maintenance defects or other issues.
- Routinely inspecting rooms, lodges, service areas, storerooms and corridors.
- Scheduling and supervising deep cleaning and any other projects.
- Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.
- Supporting Team Member in the in-house laundry.
- Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies.
- Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department
- Positive attitude & good communication skill
- Committed to delivering consistently high levels of quality standards of work and customer service
- Excellent grooming standards
- A successful track record of working with and managing a team would be preferred
- Strong organizational and analytic skills and attention to detail
- Experience of managing people, ideally, using a coaching style to ensure consistently high standards on a weekly basis
- Strong communication skills – A passion for delivering exceptional levels of guest service
- Proficiency with computers and computer programs, including Microsoft Office
- Experience in a similar position
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
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