Quality Assurance Specialist

Id. del empleo: 4872Área de talento: MarketingCategoría: MarketingTurno: Full availabilityUbicación: Branson, MOFecha de publicación: 05/08/2025Hotel: Suites at Fall Creek Sales Center


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

Are you excellent at reviewing information? Do you possess an eye for detail? Then the Quality Assurance Specialist role is a perfect fit for you.

We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. 
In this role you will review sales to verify and ensure that all sales packages are accurately sold to highly qualified guests who have purchased a vacation package. 

Here are some of the other functions of this role:
• Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
• Prepare and provide accurate data that is accurately documented in systems to build reports that will better support the teams
• Thoroughly review calls to ensure that the correct expectation is set for our guests and that there is no misleading information during the call
• Effectively communicate your findings with your fellow team members as well as your management
• Handle time optimally to punctually attend daily team meetings, training sessions, and company appointments
 

Do you have these skills?

  • High School Diploma or equivalent
  • Excellent written and interpersonal skills
  • Computer literate with excellent typing skills, 10-key preferred
  • Proficient with Microsoft Office including Excel and Outlook

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

HGV now offers Day One Team Member Benefits!

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 

 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.

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