Representative Loan Servicing

This position performs various duties related to servicing mortgage loans, including but not limited to daily deposits, administrative processing, owner communication, and clerical tasks.  All support functions must be completed in a timely, efficient and professional manner.  This position is responsible for assisting all members of the Loan Servicing staff.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary: 

• Service VIP portfolio that includes processing payments, updating accounts, processing refunds, and canceling accounts in the applicable systems. 
• Daily, manual re-attempts of Credit Cards which did not get a successful authorization
• Works EFT Task Queue to adjust interest rates and payment amounts for all mortgage portfolios
• Manages impaired accounts to adjust interest rates, payment amounts, and payment methods
• Communicates to owners regarding credit card maintenance (upcoming expiration dates, declined payments, etc)
• Post payments for the Loan Servicing Department
• Coordinate the receipt and assignment of daily tasks across multiple platforms ensuring timely and accurate completion
• Update accounts in servicing system for consistency with sale documents
• Email owners to notify of upcoming credit card expiration within servicing system
• Create & maintain department process & procedures identifying areas of improvement where possible

Required Qualifications: 

• Highly proficient computer skills, including Windows and Microsoft Office products, Must have a good command of Excel functions.
• Possess strong organizational skills, team work spirit and attention to detail. 
• High school diploma or GED
• 0-3 years of related experience

Preferred Qualifications:

• Prior loan servicing experience desired
• Associate’s Degree

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

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  Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

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  Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

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  Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

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  Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

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  Incentivos para los miembros del equipo que demuestran excelencia todos los días.