Guest Reception Representative

Id. del empleo: 4594Área de talento: SalesCategoría: SalesTurno: DayUbicación: Gordonsville, VAFecha de publicación: 04/25/2025Hotel: BXG Shenandoah Crossing Sales


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

  • Greet guests warmly and professionally, whether in person or over the phone.
  • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
  • Follow processes outlined in the Guest Reception Training Manual SOP.
  • Maintain positive working relationships with Sales, Marketing, and Administrative teams.
  • Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
  • Accurately assign guests to Sales Representatives in the order of their arrival.
  • Ensure timely updates of guest information in Concierge.
  • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

 

Compensation: $16 hourly 

 

Benefits: Joining our team comes with a range of benefits, including:

  • 401(k) plan
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Employee discounts, and more!

 

Why Us:

  • Company growth: Experience being part of our expanding success.
  • Customer satisfaction: Contribute to the satisfaction of our valued customers.
  • Passionate team: Join a team that values customer obsession.

 

Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.

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