Together, We Can.
What will I be doing?
- Greet guests warmly and professionally upon arrival
- Perform check-in and check-out procedures accurately and efficiently
- Address guest questions, requests, and concerns promptly and courteously
- Resolve guest issues or escalate concerns as appropriate to management
- Provide information on property amenities, services, and local attractions
- Manage reservations, room assignments, and rate changes using the property management system (PMS)
- Process payments, room charges, and refunds accurately
- Maintain accurate guest records and ensure data confidentiality
- Coordinate with housekeeping, maintenance, and other departments to meet guest need
- Adhere to company policies, procedures, and brand standards
- Follow safety, security, and emergency protocols
- Maintain a clean, organized, and professional front desk area
What we are looking for?
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer proficiency and ability to learn PMS systems
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
Preferred:
- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Attention to detail and accuracy
- Time management and organization
- Team-oriented with a guest-first mindset
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
