Together, We Can.
This role provides strategic and people leadership across the product organization, ensuring customer centric, data driven digital experiences that support member engagement, operational efficiency, and business growth.
This position partners closely with Technology, Design, Data, Marketing, and Business leaders to deliver scalable, secure, and innovative digital solutions aligned with HGV’s long term strategy.
Lead the product vision, roadmap, and execution for HGV’s Member Website, Mobile Application, and AI‑enabled products and features.
- Manage and mentor a team of Product Managers, fostering strong product thinking, accountability, and alignment to business outcomes.
- Define and execute digital and AI product strategies that enhance member experience, personalization, self‑service, and operational efficiency.
- Partner with Engineering, Architecture, UX, Data, and AI teams to deliver high‑quality, scalable products from concept through launch and lifecycle management.
Champion customer‑centric design, leveraging member insights, analytics, experimentation, and feedback to inform product decisions. - Establish and maintain clear product requirements, success metrics, and KPIs (e.g., adoption, engagement, conversion, retention).
- Lead cross‑functional planning for releases, ensuring readiness across business, operations, support, and go‑to‑market teams.
- Oversee AI use cases, including personalization, automation, and intelligent decisioning, ensuring ethical, secure, and responsible application.
- Communicate product vision, progress, and outcomes to senior leadership and executive stakeholders.
- Monitor competitive landscape and emerging digital and AI trends to inform innovation and differentiation.
- Embody Hilton Grand Vacations values and ensure compliance with company policies, standards, and training requirements
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Proven experience leading digital consumer products, including web and mobile platforms at scale.
- Strong background in Product Management leadership, including managing and developing Product Managers.
- Experience delivering products using Agile and modern product development practices.
- Demonstrated ability to translate business strategy and customer needs into actionable product roadmaps.
- Strong analytical skills with the ability to define and measure product success using data and insights.
- Excellent communication and stakeholder‑management skills, including executive‑level presentations.
- Ability to lead through influence in a highly cross‑functional environment.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Experience with AI driven products, personalization, automation, or data enabled decisioning.
- Background in consumer facing digital platforms within hospitality, travel, e commerce, or membership based businesses.
- Familiarity with cloud platforms (Azure, AWS, or GCP) and modern digital architectures.
- Experience scaling digital products across large, complex organizations.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
