Responsibilities:
•Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
•Supervises guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service.
•Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and uniform exchange and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
•Hires, supervises, and trains all staff under the direction of the housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
•Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. May be required to conduct departmental meetings. May be required to do other duties and special projects.
•Carries out a reasonable requests by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, it would be advantageous to have the following minimum qualifications and experience:

•Minimum 3 years of related experience
•Minimum 3-5 years of managerial experience
•Strong written and oral communication skills
•Able to work flexible schedule, including nights, weekends, and holidays
•High school or equivalent experience
•Valid Driver’s License and clean driving record
•Exceptional interpersonal and leadership skills with the ability to build strong relationships, manage diverse personalities, and foster a positive, collaborative team environment. Proven experience in coaching and developing team members to achieve high performance.