Together, We Can.
Under general supervision, the House Person-Night performs guests service needs and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines to ensure a clean, sanitary and inviting resort for all guests.
-
Represents Hilton Grand Vacations in a professional manner at all times.
-
Assists with carpet cleaning and deep cleaning of suites, as assigned.
-
Maintains laundry and storage areas.
-
Provides assistance to member, owner, and guest requests or concerns and esclate to management, when necessary.
-
Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
-
Assists with snow and ice removal.
-
Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s).
-
Reports all maintenance deficiencies in common area(s) by maintaining communications with the Maintenance Department by providing a written work order or submitting into the Asgard system.
-
Maintains daily log of duties performed during the course of each working period.
-
Completes all required Company trainings and compliance courses as assigned.
-
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
-
Adheres to Company standards and maintains compliance with all policies and procedures.
-
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
-
Completes all required Company training/compliance courses as assigned.
-
Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $24.50 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
-
Ability to operate machinery (plow truck, skid steer, carpet machine, and/or encapsulation machine).
-
Excellent customer service skills.
-
Ability to take initiative and effectively adapt to changes.
-
Recognizes an emergency situation and takes appropriate action.
-
Able to establish and maintain a cooperative working relation.
-
Able to use sound judgment; work independently, with minimal supervision.
-
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
-
Performs well with frequent interruptions and/or distractions.
-
Ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Experience is this or related field an asset.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
