RESORT: Thurnham Hall

LOCATION: Thurnham, Lancaster, LA2 0DT

HOURS: 40 per week

SALARY: £14.59 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Head of Maintenance to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Resort Manager, the main job duties will include, but are not limited to:

• Ensuring the accommodations, facilities, and common areas in the Resort are well-maintained and meet company standards for functionality and appearance and being able to improve how they look, occasionally collaborating closely with Purchasing and Construction on projects
• Coordinate and plan accordingly, ensuring that our workforce is sufficient, having enough employees to meet all our maintenance needs daily
• To ensure all relevant administration is completed accurately and on time maintaining up to date records and files
• Conduct emergency ad hoc maintenance in a timely manner, as and when required including emergency calls out of hours
• Undertake regular performance management techniques with all team members to ensure they have the vital skills to provide an efficient maintenance service
• Explore new ways of work systems within the department in order to improve the service provided and/or reduce overall costs
• Maintain in-depth knowledge of all resort systems and operations
• Tour the property daily; perform regular weekly inspection of units and the property to ensure an outstanding quality for owners and guests is adhered to
• Coordinate and supervise special projects, to include renovations and remodels throughout the property in conjunction with Corporate Construction and Purchasing

Qualifications, skills and experience required to fulfil the role include:

• Relevant management experience with the ability to lead and mentor a team and identify training needs. Excellent interpersonal, communication and analytical skills
• Proven understanding of timeshare or hotel operations
• Computer proficiency in Microsoft Office. Also usage of well-known systems or an ability to demonstrate the use of tailored in house systems and experience of working with technology, iPads, hand held technology etc and related applications
• Detail oriented. Start projects and finish them to the agreed time frame
• Work with a safety management system – fire safety, fire marshal experience, water testing
• Leading on site projects in parallel to their normal job
• Demonstrate experiences of transferable skills (plumbing, electrics and carpentry)
• Previous experience in a leisure/hospitality based function with recreational water facilities
• Multi-property experience

Behaviours:

• You display a genuine passion for your work, readily embrace new tasks, and actively contribute to team conversations, sharing ideas and experiences
• Engaged, innovative and full of energy whilst being inspiring and personable!
• Proactive, organised and flexible with shift patterns

The role requires the successful candidates to work five days over seven, 40 hours per week, including evening and weekend work on a shift/rota basis!

In return for your dedication and passion, we offer a range of exceptional benefits, including:

• Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
• Perks at Work Membership, granting you access to discounts on various products and services

At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.