Together, We Can.
Quality Assurance Specialist
At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Specialist in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.
Why Team Members love working for us!
HGV now offers Day One Team Member Benefits!!
Our Team Members are essential to our company’s success. Full-time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and great travel benefits.
What will I be doing?
As a Quality Assurance Specialist, you will act as the main point of contact for customers, handling contract and client purchase follow-up. Your role is crucial in ensuring a smooth and satisfactory experience for our clients.
- Help new owners comprehend paperwork and contracts, assisting with reservations and ensuring they feel confident about their purchase.
- Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you have a disability, we’ll make sure you can fully participate in the application process, perform essential job duties, and enjoy employment benefits. Just let us know if you need any accommodations.
What are we looking for?
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- More than 1 year of experience in notarizing contract documents.
- Nevada Notary Public license.
- Equivalent experience accepted in lieu of High School Diploma.
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Nevada Real Estate or Timeshare License.
- Strong ability to efficiently resolve sophisticated customer service issues.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
