Together, We Can.
As a Pool Server, you will be responsible for providing food and alcoholic/non-alcoholic beverages to guests following the company sequence of service. You will have strong guest and fellow team member engagement and ensure adherence to quality expectations and standards.
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these preier benefit programs today!
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Rate: $14.00 per hour
- Medical, Dental, and Vision insurance
- Financial Wellness – 401k/pension plan
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities… and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
- Greet all guests in the Pool area. Provide options for seating to guest, as necessary. Must have strong presence on the outlet floor at all times.
- Provide food and alcoholic/non-alcoholic beverages to guests and refill drinks in a timely manner according to Hotel’s standards.
- Set and reset table and dining area according to Hotel standards.
- Communicate orders, questions, and service needs to the kitchen staff by placing orders. This includes communication of any allergies, dietary requirements, rush orders, etc.
- Adhere to all cash handling and credit policies and procedures; close out checks and ensure collection of proper payment method from guest.
- Effectively communicate with guest on orders and upsell food & beverage items as appropriate.
- Maintain knowledge of all menu items, liquor brands, beer and wine selection and non-alcoholic drinks available.
- Maintain complete knowledge of table/seat/section numbers, proper table set ups, hours of operation, dress code and other standard operational information.
- Complete daily opening, closing, and/or running side work throughout each scheduled shift.
- Maintain cleanliness of work areas, equipment, dining/service areas, and storage areas.
- Maintain strong guest and fellow team member engagement.
- Perform all other reasonable tasks as assigned.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school diploma or equivalent
- Must be at least 18 years of age to meet State of Hawaii Liquor Commission laws to serve alcoholic beverages.
- Must possess (or be able to obtain) a valid State of Hawaii Liquor Commission bartender’s card.
- Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification.
- Proficient in the English language to communicate both verbally and in writing
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hospitality, serving and/or hotel experience. Previous luxury hotel experience highly desired.
- CPR/First Aid/AED Certification
- Ability to speak a second language.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
