Head of Housekeeping

RESORT: Thurnham Hall

LOCATION: Thurnham, Lancaster, LA2 0DT

HOURS: 40 per week

SALARY: £13.50 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Head of Housekeeping to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Resort Manager, the main job duties will include, but are not limited to:

• To fully understand brand standards as they relate to your department and to develop training for your team members and ensure PDS benchmarks are achieved
• To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etc
• To make sure your department stays motivated and morale stays high
• To prepare rota’s, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weekly
• To update TM’s of the day tasks and the previous day events in a roll call every morning
• To ensure the day to day cleanliness of all communal areas
• To ensure that the required cleaning chemicals/equipment are available to the team
• To carry out monthly stock checks; laundry, consumables, inventory items
• To liaise with the maintenance manager regarding ‘in-house’ work required
• To operate the department with ongoing consideration for our sustainability goals
• To embrace all guest feedback, reviewing any possible operational changes needed as a result, sharing both areas for improvement and service excellence with team members
• To maintain a ‘hands on’ role within the department as and when required
• To keep the department in line with all the Health & Safety requirements
• To carry out weekly and monthly Health and Safety checks
• Ordering of materials, ensuring purchase requisitions are used and are correctly coded
• To attend weekly Head of Department meetings
• In the absence of the Resort Manager to act as a Duty Manager if called upon

Skills and experience required to fulfil the role include:

• Previous experience in a managerial or supervisory role is essential
• The ability to multi task and work under pressure
• Excellent communication skills both written and verbal
• The ability to work on your own initiative as well as part of a team
• Must be computer literate
• Demonstrable motivation and negotiation skills would be advantageous
• Strong administrative skills

The role demands 40 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.

In return for your dedication and passion, we offer a range of exceptional benefits, including:

• Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
• Perks at Work Membership, granting you access to discounts on various products and services

At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.