Associate Member Experience

HGV now offers Day One Team Member Benefits and Daily Pay *

There’s something truly outstanding about Hilton Grand Vacations. We are dedicated to excellence and prioritize building memorable experiences and making a positive impact in our industry and communities, which is the foundation of our culture. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

Your role as a Member Experience Associate involves aligning with our culture and driving company success by performing tasks to the highest standards.

• Efficiently coordinate and promote membership programs and Affiliated Resort ownership.
• Answer inbound telephone calls from members and owners and effectively answer inquiries and educate members regarding all program options and benefits
• Confirm reservations at resorts and affiliates providing comprehensive information about the resort and amenities
• Confirm Hotel Reservations with Points providing comprehensive information about the hotel applying numerous software applications during this process.
• Handle lower-level complaints and provide resolution using our techniques and compensation tools provided.
• Initiate outbound telephone calls to members and owners to encourage usage of programs, notification of weather alerts, and special programs or promotions.
• Work with internal customers to include membership support, portfolio services, maintenance fee services, owner referral when support is required in servicing a member.
• Transaction maintenance fee payments, loan payments, payoffs, and Club assessments for members and owners when applicable.
• Provide information regarding the Rental Program and answer inquiries concerning the status of rental agreement when applicable.

Qualifications – External

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Minimum of one-year professional customer service experience.
• Must have computer literacy to include some knowledge of billing and accounting concepts.
• Actively engages in team meetings, offering valuable insights and demonstrating a proactive approach towards problem-solving.
• Passion for providing exceptional customer service.
• Must be detail oriented, self-motivated, and a problem solver.
• Excellent verbal communication skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associates Degree or three or more years of professional customer service experience
• Timeshare, travel or hotel background preferred
• Excellent computer literacy to include WF Management systems, Outlook, Word and Excel.
• Bilingual English/Spanish

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option*
• Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Training Hours: Monday-Friday from 11:00am-8:00pm EST/ Schedule times may vary based on location and Business needs.

Remote opportunities may vary depending on your location. Due to these complex considerations the Company requires all Team Members to work in the state where their current office is located or in one of the states listed: Alabama, Arizona, Florida, Georgia, Hawaii, Idaho, Indiana, Kansas, Maryland, Michigan, Missouri, North Carolina, New Jersey, New York, New Mexico, Nevada, South Carolina, Tennessee, Texas, Utah, Virginia Wisconsin. ONLY!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.