Agent VIP Reservations

HGV Now Offers Day One Team Member Benefits!!

Do you want to advance in your work and receive recognition for your accomplishments? Don’t miss the chance to become a member of our outstanding marketing team and enjoy the benefits of working for an industry leader like Hilton Grand Vacations!

We’re seeking highly motivated, goal-oriented Marketing Team Members who thrive in a fast-paced environment. Not only do we offer competitive pay and excellent benefits, but we are committed to helping you grow through paid training and leadership development programs.

As a VIP Reservations Agent, you will be responsible for driving company success by performing the following tasks to the highest standards:

Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
Coordinate full customer/concierge services to all guests including the selling of tours and activities
Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions
Complete fulfillment package processing, room reservations, tour booking, and charging credit cards
Meet minimum production standards for activations
Work with Resort Operations to resolve any accommodation issue
Ensure the privacy and security of confidential information about our guests and our company
Schedule Details:

Monday to Friday – 10 am – 6 pm
On-site Position
Compensation Range:

Hourly rate plus weekly commission.
Why do Team Members like working for us:

Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option*
*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications – 

​​​​​​What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Related work experience
Excellent communication skills and interpersonal skills
Diligent in detail and able to prioritize multiple tasks
Able to complete tasks in a timely manner, critically think, and work in a team environment
Proficiency in Microsoft Office
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Sales/Marketing experience
Call center experience
1 year of customer service experience
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.