Together, We Can.
As an Owner Program Supervisor, you would be responsible for supervising the Owner Program Agents and initiating programs to improve telemarketing operations. By providing direction for our telemarketing division, your goal is to increase package sales and Volume per Guest while ensuring the highest degree of customer service. You would also be responsible for reviewing and providing input on all new scripts, rebuttals, and sales presentations. The ideal candidate has supervisory experience and the ability to train, coach, mentor, schedule, and assist with evaluating staff.
- Supervise assigned divisions within the Telemarketing Department.
- Various personnel administrative tasks.
- Listen attentively to employees; follow through on their suggestions and comments.
- Read and evaluate job-related literature to increase job knowledge.
- Prepare employee time schedules.
- Oversee all outbound team members and Team Lead.
- Work closely with the Telemarketing Manager and Training/Recruiting Manager to ensure quality programs, compliance with policies and procedures, and timely responses to employee relations issues.
- Provide ongoing sales training.
- Maintain a highly motivated work environment through positive input along with ethical and advanced sales and customer service training.
- Evaluate new and/or potential and existing employees.
- Actively participate in hiring and termination processes.
- Monitor calls, coach, and counsel Telemarketing Representatives.
- Takeover (TO) whenever needed to take down a deal.
- Facilitate open communication with other Sales departments and Reservation/Customer Care teams.
- Promote team awareness of goals and achievements!
Qualifications:
- Minimum of one year of owner-market experience
- Minimum of one year of call center experience
- High School Diploma or equivalent
- At least 1 year of Supervisory experience
Why Do Team Members Like Working For Us:
- Day one benefits
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
- Numerous learning and advancement opportunities.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
