Manager Guest Services

What will I be doing?

As a Guest Services Manager you would be responsible for performing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.

• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.

• Leads and accounts for the accurate collection of monies due to the property.

• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.

• Ensures the provision of special services to owners and guests.

• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.

• Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.

• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.

• Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.

• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.

• Assists with owner and guest activities and recreation as required by management.

• Leads key control procedures.

• May be required to do other duties and special projects as assigned by the general manager.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Minimum of five years direct Front Desk or Front Office operations experience in a hospitality environment

• At least 2-3 years of supervisory or managerial experience

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor’s Degree

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.