Front Desk Agent

As the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary: $25.22 per hour 
• Medical, Dental and Vision insurance from day one.
• Generous Paid Time Off Program including paid vacation, paid holidays and paid sick leave.
• Financial Wellness- 401K plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe.
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Additional Responsibilities Include:

• Check in/check out members, owners, and guests – makes room reservations, verify information (i.e. for additional keys, telephone calls, and packages) and follow through on all requests and/or concerns in a timely manner.
• Ensure all pending arrival information is accurate and ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Compute billing charges, collect payments, provide change, and post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly; communicate with all internal departments including but not limited to: PBX, housekeeping, engineering, and security.
• Complete checklists, special projects, stocking, list items to be ordered, daily bucket checks, and reconcile end of the day shift report. Maintain necessary hard copies of paperwork of all daily operations and file.
• Assist in all other related duties as deemed appropriate by management.

Schedule Details:
Our resort operates 7 days a week. Our Front Desk staff work varying shifts between the hours of 7:30am – 11:00pm. Front Desk Agents can also work some overnight shifts from 10:00pm-6:00am.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! 

To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

• High School diploma or equivalent
• 6+ months of customer service experience
• Able to work a flexible schedule to include evenings, weekends, and holidays
• Proficient in the English language to communicate both verbally and in writing with guests, owners and co-workers
• Computer proficiency in Microsoft Word, Excel, and Outlook 
   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Previous experience in a hotel/hospitality environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.