Coordinator Document Services

Responsible for auditing/processing contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent. 

• Receive and validate contract packages sent from site. Notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance to company policies.
• Assign error task to site as warranted.
• Receive and review correspondence, ie: rescission letters, owner kits, etc.
• Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
• Manage contract workflow in TSW to disposition status changes daily, ie: rescission cancels, NSFs, Credit Card Chargebacks
• Prepare contract packages and cancels to be sent to the imaging department daily.
• Provide customer service to field offices and Corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and PTO coverage for DSC audit team as required.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Strong organizational skills with ability to prioritize and function in multiple computer programs
• Ability to produce high volume work product that has a high degree of accuracy
• Must have strong communication skills to convey problems with contracts and required resolution with field sales offices
• Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners
• Ability to work overtime when necessary to meet company goals and deadlines

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Previous timeshare experience a plus
• Knowledge of the documents required for a timeshare closing
• Must have MS Excel experience with creating and maintaining spreadsheets

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.