Together, We Can.
Are you excellent at reviewing information? Do you possess an eye for detail? Then the Quality Assurance Specialist role is a perfect fit for you.
We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases.
In this role you will review sales to verify and ensure that all sales packages are accurately sold to highly qualified guests who have purchased a vacation package.
Here are some of the other functions of this role:
• Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
• Prepare and provide accurate data that is accurately documented in systems to build reports that will better support the teams
• Thoroughly review calls to ensure that the correct expectation is set for our guests and that there is no misleading information during the call
• Effectively communicate your findings with your fellow team members as well as your management
• Handle time optimally to punctually attend daily team meetings, training sessions, and company appointments
Do you have these skills?
- High School Diploma or equivalent
- Excellent written and interpersonal skills
- Computer literate with excellent typing skills, 10-key preferred
- Proficient with Microsoft Office including Excel and Outlook
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
HGV now offers Day One Team Member Benefits!
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
