Marketing Representative IPC

What will I be doing?

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

As an In House Marketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV’s Cultural Values while demonstrating Customer Services based on HGV Values. 

Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
Maintains established Minimum Performance Standard on monthly basis.
Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
Contacts all guests through onsite call campaigns through company CRM systems.
Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
 

What are we looking for?

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

High School Diploma or equivalent

Able to work varying hours and shifts, including weekends and public holidays

1+ year of face-to-face consumer sales/marketing experience

Excellent interpersonal and guest relations skills

Must be highly driven and a self-starter

Detailed understanding of local area

What will it be like to be a Team Member…..

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.