PBX Operator MX

Job ID: 4759Area of Talent: Resort OperationsCategory: International OperationsLocation: San José del Cabo, Baja California SurDate Posted: 05/05/2025Property: Cabo Azul, a Hilton Vacation Club


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

Como  Pbx Operator  usted será responsable de: 

  • Atender llamadas de entrada, salidas e internas utilizando la fraseología, estándares de calidad y etiqueta telefónica establecidos en el Resort.
  • Colaborar con el equipo de Ama de llaves para asistir a nuestros huéspedes con servicio de limpieza o cortesía.
  • Trabajar en coordinación con el equipo de mantenimiento para asistir a nuestros huéspedes y/o informarles sobre trabajos a realizar en habitaciones o áreas.
  • Revisar y responder dentro de los primeros 5 minutos los mensajes de la plataforma KIPSU. Llevando un control de los mensajes de texto asi como de las solicitudes recibidas.
  • Ingresar las solicitudes de huéspedes a la plataforma SYNERGY y asegurarnos que los departamentos correspondientes cierren via radio o telefónica el requerimiento.
  • Conocer, dominar el funcionamiento del conmutador/consola. Asi como manejar la entrada de varias llamadas.
  • Conocer y ejecutar el procedimiento de acción a llamadas de emergencia de elevadores, teléfonos de emergencia y llamadas de huéspedes al 911.
  • Reportar fallas del equipo a su supervisor o gerente, líder de sistemas, asistente y/o soporte correspondiente en su ausencia.
  • Conocer el funcionamiento de todos los modelos telefónicos instalados dentro del Resort.

 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.

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