Coordinator Revenue Optimization

The Revenue Optimization Coordinator plays a critical role in optimizing revenue streams and ensuring operational efficiency. This position is highly collaborative, requiring strong partnerships with Sales, Marketing, Business Management, Financial and Reporting teams, as well as Yield Management and Room Inventory teams to align tour management processes with overall business strategies. The coordinator will manage the Tour Grid file, support regional teams, and ensure accurate reporting and data integrity to drive decision-making. A key focus is on leveraging cross-functional collaboration to maximize tour efficiencies, optimize room inventory usage, and ensure that yield management strategies align with sales goals.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Essential Job Functions: 

Tour Grid Management & Optimization

• Management and Maintenance:
  • Oversee the day-to-day operation of Tour Grids, ensuring they are aligned with business needs across regions, while working closely with Sales, Marketing, Business Management, and Yield Management teams.
  • Ensure tour data in systems like VOICE and Clarity is accurate and up to date, supporting efficient tour scheduling and room inventory management.
  • Collaborate with Room Inventory teams to ensure available room nights align with tour demand, adjusting slot availability and overbooking strategies as needed.
• Slot and Tour Allocation:
  • Partner with Sales and Marketing teams to release tour slots strategically based on regional demand and marketing initiatives. Ensure tour waves and slot availability are optimized to meet business targets.
  • Work closely with the Revenue Optimization and Financial teams to balance tour allocations with forecasted demand, ensuring tours are booked and managed efficiently to maximize revenue.

Revenue Optimization & Process Efficiency

• Optimization of Revenue Streams:
  • Collaborate with Sales, Marketing, Business Management, Financial, and Yield Management teams to develop initiatives aimed at driving revenue growth and tour efficiencies.
  • Create staffing and tour planning templates that forecast demand 6-9 months in advance, ensuring that room inventory, PTO allowances, and staffing needs align with sales targets.
  • Evaluate and prioritize tours based on guest profiles, geography, and potential revenue, ensuring that tour allocations maximize yield and profitability.
• Process Improvement:
  • Lead efforts to streamline the tour booking and management process, working with IT and Operations teams to automate systems and reduce manual entry, improving accuracy and speed.
  • Partner with Tour Coordinators to ensure efficient bookings, accurate tour coding, and proper setup of packages and team resources.

Reporting, Data Analysis & Decision Support

• Performance Analysis:
  • Provide comprehensive data analysis on tour and sales productivity, working closely with Sales, Marketing, and financial teams to identify areas for improvement in conversion rates and overall sales performance.
  • Conduct regular audits of tour data and room inventory usage, ensuring alignment with revenue management goals and optimizing tour performance.
  • Create reports tracking key metrics such as (VPG, show rates, and tour-to-sale conversion rates), collaborating with Financial and Reporting teams to present actionable insights to senior leadership.
• Reporting & Dashboard Development:
  • Develop and maintain a dashboard of critical tour and revenue management metrics for leadership review, ensuring Sales, Marketing, Business Management, and Yield Management teams have access to real-time data.
  • Collaborate with the Reporting team to produce and distribute timely reports that help drive strategic decision-making across departments.

Cross-Functional Collaboration & Communication

• Team Coordination:
  • Act as the primary liaison between Sales, Marketing, Business Management, Yield Management, and Room Inventory teams to ensure smooth communication and alignment of strategies.
  • Lead regular meetings with key stakeholders to discuss tour slot allocation, room inventory, staffing forecasts, and performance feedback, ensuring all teams are working toward the same revenue goals.
  • Collaborate closely with counterparts to ensure consistent processes and share best practices across sites.
• Project Leadership & Support:
  • Lead and support the development of new revenue optimization initiatives, ensuring alignment across all key teams, including Sales, Marketing, Financial, and Business Operations.
  • Identify and resolve operational challenges quickly, stepping in to ensure that tour grids, room inventory management, and yield optimization are meeting business needs.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Required Qualifications:

• Proven ability to problem-solve, resolve conflicts, and deliver customer satisfaction in a high-pressure, fast-paced environment.
• Strong background in managing multiple tasks simultaneously, with a demonstrated ability to prioritize and meet tight deadlines.
• Excellent communication skills, with a proven track record of collaborating effectively across Sales, Marketing, Business Management, Financial, Yield Management, and Room Inventory teams.
• Strong data analysis skills, with proficiency in Excel, Word, PowerPoint, and Outlook to support reporting and presentations.

Skills:

• Strong analytical mindset, with the ability to identify trends, provide actionable insights, and drive improvements through cross-functional collaboration.
• Solution-oriented, with the ability to identify and implement process improvements across departments.
• Highly organized, with the ability to manage multiple projects simultaneously while maintaining a strong attention to detail.

Preferred Qualifications:

• Previous experience in the timeshare, vacation ownership, or hospitality industry.
• Familiarity with revenue optimization and tour management systems such as VOICE, Clarity, Oracle, and COGNOS.
• Experience working across multiple regions.
• A bachelor’s degree in business, Marketing, Operations, or a related field is preferred.

Flexibility:

• Ability to work a flexible schedule, including weekends and holidays, based on the needs of the business and tour demand.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.