Security Associate

Under general supervision, the Security Associate is responsible for maintaining a safe and secure environment for all team members, members, owners and guests while following and enforcing all company policies and procedures.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include: 

• Salary Range: $22.00 – $24.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay* and more!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

 Our Security Department operates 24 hours a day/7 days per week. Security Team Members may work varying shifts throughout the week, but the primary hours are 2:30pm – 10:30pm.

Additional Responsibilities Include:

• Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
• Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
• Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the company policy and procedure.
• Provides continuous professionalism and courtesy with every guest and team member interaction.
• Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports.
• Responsible for maintaining CPR/AED/First Aid certification.
• Responsible for maintaining State of Hawaii Guard Card.
• Responsible for completing all incident and/ or injury reports for submission to risk management HR and resort management in a timely fashion.
• Identifies and assists management with trespassing problematic guests, visitors or team members.
• Maintains confidentiality of all security related matters at all times.
• Participates and assists management, as well as first responders in emergency situations.
• Conducts inspections of, and responsible for notifying management if any deficiencies are found with the security department’s vehicles or equipment.
• Escorts team members or vendors through secure areas.
• Conducts key and safe assists as assigned.
• Acts as a witness to cash drops.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!

To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

• High school diploma or equivalent
• A minimum of 6 months of experience in the customer service field.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child Rescue) or ability to acquire one within 30-days of hire.
• Active State of Hawaii Guard Card or ability to acquire one within 30-days of hire.
• Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Able to adjust to work a flexible schedule including nights, weekends and holidays; ability to cover shifts on short notice in order to meet business demands.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.