Together, We Can.
- Represents Hilton Grand Vacations in a professional manner at all times.
- Trains and supervises all Tour Desk team members.
- Creates, updates and manages Tour Desk staff schedules if requested/during the absence of the manager.
- Graciously welcomes and checks-in clients arriving for a sales presentation.
- Obtains necessary information from client to ensure accurate segment assignment.
- Correctly assigns client to appropriate sales agent based on specific type/rotor.
- Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance; note available agents on rotor for client assignment.
- Identifies which clients provided a “good faith deposit” and process upon checking in for tour.
- Coordinates the sales line, properly assigning clients to sales agents and updating tour information.
- Updates and keeps track of all tour results & gifts provided.
- Manages, accounts for and reconciles good faith monies.
- Refunds deposits.
- Prepares client booked vs. showed reports for each tour wave in an accurate and timely manner.
- Updates tour information into Clarity/Chorus specifically through check-in, agent assignment, tour credit, etc.
- Verifies tour information in Clarity/Chorus is correct through the process of running reports and verifying data.
- Researches and prepares tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report daily.
- Provides superior customer service in accordance with the Company standards.
- Ensures the Food and Beverage Refreshment area is clean and well stocked for guests’ enjoyment.
- Operates general office machinery (i.e., computer, copy machine, fax machine, etc.).
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $20.00 – $25.00 per hour.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
