Together, We can.
What will I be doing?
- Greet guests warmly and professionally upon arrival
- Perform check-in and check-out procedures accurately and efficiently
- Address guest questions, requests, and concerns promptly and courteously
- Resolve guest issues or escalate concerns as appropriate to management
- Provide information on property amenities, services, and local attractions
- Manage reservations, room assignments, and rate changes using the property management system (PMS)
- Process payments, room charges, and refunds accurately
- Maintain accurate guest records and ensure data confidentiality
- Coordinate with housekeeping, maintenance, and other departments to meet guest need
- Adhere to company policies, procedures, and brand standards
- Follow safety, security, and emergency protocols
- Maintain a clean, organized, and professional front desk area
What we are looking for?
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer proficiency and ability to learn PMS systems
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
Preferred:
- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Attention to detail and accuracy
- Time management and organization
- Team-oriented with a guest-first mindset
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
-
チームメンバーの健康や財産形成を支援する福利厚生。
-
チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
-
有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
-
楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
-
多様性と包含性に取り組む偏見のない文化。
-
日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
