What will I be doing?

As a Director of Sales you would be responsible for implementing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Staff, plan, handle and advise the activities of the VCs to acquire maximum production and efficiencies for the Action Line. This position also steps into the role and functions of the DOS when the DOS is not on property, and supports the DOS in their role and function while the DOS is on property.

Shapes Strategy:

• Supports the VP in driving and developing the business strategy in order to meet and exceed plan.

• Supports the operation by challenging the way things have always been done; looking at problems, processes and solutions in new ways; and identifying novel solutions to old problems by trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.

• Supports the VP in crafting competitive, breakthrough strategies and plans.

• Tracks and trends performance and is able to predict short-term performance and adjust plans as conditions change to achieve results.

Drives Execution:

• Responsible for the Pender Report & Cancellation Log (saving sales and taking sales off log). Coordinating with Contracts and QAM improving penders to solids.

Build and Lead Talent:

• Directly responsible for the monthly performance of the Action Line VCs.

• Implements training for the Sales Closer T/Os.

• Consistently builds an environment that fosters a top performing Sales Management team.

• Coaches, develops, empowers measures, monitors and mentors VCs and T/Os for current business needs and future leadership positions to support succession planning.

• Ensures performance management is consistently performed and driven throughout the site for VCs and T/Os. All reviews are due by the 9th day of the following month.

• Ensures talent management philosophies/programs are driven and completed throughout the site

• Leads performance and talent initiatives, including but not limited to the following areas: Point of Sale Leads, Sophisticated Training, Rotation, Pender Business, Front to Back Program, Guest Complaints, spiffs & contests, Half-Time Meetings.