Supervisor Housekeeping

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres.  We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course.  Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of.  Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

As a Housekeeping Supervisor, you would be responsible for performing your position’s responsibilities in alignment with Hilton Grand Vacations culture by performing the following tasks to the highest standards

• Coordinate staff schedules according to standards and forecasted occupancy; assigns daily work tasks to employees
• Maintain room inventory timely and efficiently for the Front Desk
• Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest happiness
• Displays professional image at all times through appearance, dress, and conduct
• Ensures hotel complies with all federal, state, and local laws, including OSHA
• Maintain compliance with both company policies and procedures.
• Maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and guests.
• Perform other duties as assigned by management.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• High School Diploma/GED
• 1-3 years of related experience
• Basic computer skills
• Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• CPR/First Aid
• 2+ years of Supervisory experience
• Prior housekeeping experience in hospitality industry
• Bilingual

HGV earned high ratings for encouraging work-life balance and family-friendly benefits. Our team values dedication and hard work from Owners, Members, Guests, and Team Members.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.