ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Under general supervision, the Specialist Title Operations Customer Care member is responsible for providing superior level of service to all members and owners of Hilton Grand Vacation. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements.
- Provide customer service to owners looking for their contract/file/case status and progress updates.
- Support client request, inquiries or questions relates to Title and Recording issues.
- Develops strong customer relationships by demonstrating professional customer service and communication.
- Delivers proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering an exceptional customer service journey.
- Proficiently handle high call volume while providing an exceptional customer service experience.
- Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information relating GVT services provided.
- Complete outbound calls to owners with regards to their contract file/case in system queues.
- Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer, sales, and closings costs).
- Maintains elevated standards levels and delivers professional communication via phone and in person.
- Reviews and handles GVT’s shared department inboxes for Transitions, transfer of ownerships and any other title related functions carried out by the customer service role.
- Verifies to ensure customer information is correct and updates system information as needed.
- Updates systems with detailed comments regarding each interaction with owners.
- Inputs and updates spreadsheets and other programs to track all activity.
- Responsible for collecting and processing GVT fees and payments
- Assist internal and external customers as needed to process resale transactions
- Helps with team member training as needed
- Carry out any reasonable request by management of which the employee can perform.
Required Qualifications:
- Must have good written, verbal & communication skills
- Ability to multi-task and work well under pressure
- Enthusiastic team player attitude
- Solid and consistent customer service skills
Preferred Qualifications:
- Knowledge of the documents required for a timeshare closing
- 2 years of Customer Service in the Vacation Ownership industry
- Detailed oriented, basic skills with Microsoft Office software
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
