Front Desk Supervisor

Nestled in the White Mountains, South Mountain is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is embedded in our culture of putting people first.

Join a team that’s passionate about creating lasting memories for our owners, members, and guests. Here, you’ll have the opportunity to grow your hospitality skills, make a meaningful impact, and build a rewarding future in a supportive, world-class environment.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and fabulous experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Responsibilities Include:

• Coordinate the Front Office’s daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Other duties as assigned by management.

Key Skills and experience:

• High school diploma/GED
• Prior related experience
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve challenges, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s Degree/College
• Voice Certified
• 3+ Years of related experience
• Prior management/supervisory experience

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.