Assistant Front Office Manager – Villa Mirage

Work for a winning team that now offers Day One Benefits and Daily Pay*

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations! 

We are looking for an Assistant Front Office Manager to join our team at Hilton Vacation Club Scottsdale Villa Mirage. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Here’s why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
• Check-in arriving guests and check-out departing guests.
• Assist with adjustment in departmental policies and procedures.
• Communicate with all required internal departments.
• Ensure all pending arrival information is accurate.
• Perform property and room inspections.
• May be required to do other duties and special projects as assigned by your leader.

What are we looking for?

• A minimum of one (1) year of experience in the customer service field is required.
• A minimum of six (6) months of supervisory experience in the customer service field required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma or equivalent

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Proven track record to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  チームメンバーの健康や財産形成を支援する福利厚生。

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  チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

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  有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

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  楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

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  多様性と包含性に取り組む偏見のない文化。

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  日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。