Coordinator Quality Assurance

HGV now offers Day One Team Member Benefits!!

At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Coordinator in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.

Why Team Members love working for us!

Our Team Members are essential to our company’s success. Full-time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and great travel benefits.

Qualifications

What are we looking for?

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• Minimum 1 year of customer service experience.
• High School Diploma or GED 
• Ability to work flexible schedules include mornings, evenings, weekends and holidays.
• Must possess the ability to acquire your notary license. 
• Strong ability to efficiently resolve sophisticated customer service issues.

What will I be doing?

As a Quality Assurance Coordinator, you will act as the main point of contact for customers, handling contract and client purchase follow-up. Your role is crucial in ensuring a smooth and satisfactory experience for our clients.

• Help new owners comprehend paperwork and contracts, assisting with reservations and ensuring they feel confident about their purchase.
• Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership

Pay Range: Hourly position, $24.50 – $28.50.

Come and experience the difference in working for a company that values each one of its employees! “Where You Belong” isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have a disability, we’ll make sure you can fully participate in the application process, perform essential job duties, and enjoy employment benefits. Just let us know if you need any accommodations.