Manager In House Marketing II

The Manager, In-House Marketing is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).

Job Duties and Responsibilities:

• Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions;
• Manage representative performance standards & penetration .
• Design programs to increase tour flow during off season months.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain tour and/or gifting cost below approved or budgeted levels .
• Hold weekly meetings with all associates to address procedures, policies, issues, and programs ..
• Ensure weekly In-House reports are submitted to In House by set deadline ..

Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint

Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Qualifications:

• High School Diploma or equivalent.
• One year of Timeshare, Management and Customer Service experience.
• Concierge, Web Based Reporting, and basic check-in procedures Customer service and quality fundamentals, MS Office Suite.
• Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.