QA Manager – Sales

The Manager, Quality Assurance – Sales is a multi-task, oriented position responsible for assisting the Director of Field Administration in leading all aspects of the day-to-day operation of the Quality Assurance Specialists, including training and disciplining. The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires the ability to lead and mentor a team, interpersonal skills, digital literacy, depth of contract/product knowledge and attention to detail.

• Responsible for recruiting, training, coaching and performance leading a team of Quality Assurance Specialist.
• QA Manager is responsible for their assigned team’s performance and being an authority in employee culture, retention of associates and other assigned goals. 
• Provide ongoing development of the QAS in order to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge.
• Ensure compliance with established policies, procedures and systems.
• Work closely with the Sales Management team in an effort to ensure smooth transition of guest from TO/BBB Rep to QAS.
• Continually work with DFA and make recommendations for approving processes/systems.
• Ensure all QASs are following scripts as outlined.
• Provide Sales support and assist in answering questions from DOS, In-House Manager and Inventory Specialist.
• Responsible for handling raised customer service issues.
• Ensures closings and contract data entry goals are met.

Performs the job assigned aligning with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and efficiency. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to assist with other duties as needed.

Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.
• Retirement plan/401K.
• Paid time off.
• Tuition reimbursement.
• Team Member travel perks with discounted rates!

Job Requirements:

• High School Diploma or equivalent (G.E.D). College preferred.
• Six months’ hands on computer experience, one-year general office experience or relevant courses. Must be a quick learner, friendly, and able to connect with different personality types to facilitate a connection with new owners.
• Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment. Attention to detail, follow up skills, and strong work ethic are essential.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

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  チームメンバーの健康や財産形成を支援する福利厚生。

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  チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

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  有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

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  楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

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  多様性と包含性に取り組む偏見のない文化。

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  日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。