ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
What will I be doing?
We are looking for a Full Time Housekeeping Supervisor, 39 hours per week – to include some weekend working on a rota basis. Salary £26,297 pa
As a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of 32 Suites and 99 Lodges.
To ensure:
- All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You’ll need to take pride in what you do and have high personal standards and energy levels.
- Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job.
- Team members are supervised in their role and tasks to deliver the expected level of service.
- Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.
What will I be doing:
- Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.
- Performing routine inspections and spot checks of Suites / Lodges.
- Reporting and following up on any maintenance defects or other issues.
- Routinely inspecting rooms, lodges, service areas, storerooms and corridors.
- Scheduling and supervising deep cleaning and any other projects.
- Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.
- Supporting Team Member in the in-house laundry.
- Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies.
- Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department
Qualifications – External
What are we looking for?
- Positive attitude & good communication skill
- Committed to delivering consistently high levels of quality standards of work and customer service
- Excellent grooming standards
- A successful track record of working with and managing a team would be preferred
- Strong organizational and analytic skills and attention to detail
- Experience of managing people, ideally, using a coaching style to ensure consistently high standards on a weekly basis
- Strong communication skills – A passion for delivering exceptional levels of guest service
- Proficiency with computers and computer programs, including Microsoft Office
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a similar position
-
チームメンバーの健康や財産形成を支援する福利厚生。
-
チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
-
有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
-
楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
-
多様性と包含性に取り組む偏見のない文化。
-
日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
being big fans of the place we work
