Administrative Support Specialist

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary

·        Generates and sends correspondence to internal and external customers.

·        Manage, organize, and maintain documents in electronic filing system.

·        Ensure record and privacy requirements are followed.

·        Respond to basic inquiries and general customer service requests (primarily via email and mail)

·        Confirms representation if an owner refers us to their attorney, including communicating with the attorney, legal representative or bankruptcy related.

·        Serves as liaison among the legal and collections teams to ensure the accounts are reviewed thoroughly, coded correctly and to perform document and case-related research when requested.

·        Organizes and manages documents, including debt validation responses, cease and desist, credit reporting, power of attorney

·        Assist in reviewing and resolving accounts affiliated with Third Party Exit companies. The candidate will participate in coding accounts and processing legal settlements. Additionally, the candidate will have experience creating letter template responses to attorneys and owners.

·        Perform related work as assigned.

Required Qualifications

·        Organizational skills: Proficient in Microsoft Software (Outlook, adobe, word, excel);

·        Excellent written communication skills

·        1+ years administrative experience

Preferred Qualifications

·        Timeshare experience

·        3+ years customer service/admin experience, strong attention to detail, excels in a task oriented environment

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.