Control Room Operator

Join our team at the Boulevard in Las Vegas as a Control Room Officer and become a part of Hilton’s exclusive timeshare brand. At Hilton Grand Vacations, we work to provide our guests with the best vacation experience. Join us and grow your career with our positive and exciting team.

As a Control Room Officer, we believe you can play a vital role in ensuring a safe and secure environment for our guests, owners and team members. Your expertise and attention to detail will significantly contribute to our mission of providing a safe and enjoyable environment for all. Located on the north end of the Las Vegas Strip, our 1228-room resort boasts of large multi-bedroom suites and a stunning design!

Work for a winning team that now offers Day One Benefits, and unmatched perks! Don’t miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

Why do Team Members Like Working for us: Here’s why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

The Control Room Operator is responsible for dispatching calls to security associates while providing a safe and secure environment for our guests, owners and team members. Oversee communications and all alarm systems, coordinate maintenance of new and existing life safety and security equipment to maintain Hilton’s high standards of Loss Prevention. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.

• Create rotations for security associates, providing direction and equipment needed to accomplish their duties.
• Dispatch security associates to incidents and accidents, and completes required reports to include statements from involved parties, including witnesses.
• Adhere to and enforce all policies and procedures of the company. Maintains key control for the property.
• Complete weekly progress report for Security Manager, and make sure Manager receives daily shift log of all security associates.
• Uses a moderately complex console to receive calls from guests, vendors, and team members etc, requiring assistance and dispatches Safety & Security team members to resolve situations.
• Appropriately documents all emergencies and maintains logs of all requests.
• Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or Emergency Response personnel in order to calmly direct appropriate action.
• Assists guests that contact the desk to request assistance or ask a question.
• Makes service request calls to a variety of hotel departments.
• Oversees all alarm panels and is responsible for alarm monitoring and response as per Hilton SPIs.
• Call for repair or maintenance of all safety & security related equipment.
• Coordinate the notification of appropriate departments in the case of an emergency, guest service request, or any other situation, which requires dispatching of personnel to resolve or assist with the problem
• Complete any reasonable requests from management.

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 1-3 Years of Security & Hospitality experience.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
• Active State of Nevada Guard Card or ability to acquire one within 30-days of hire.
• Active State of Nevada Alcohol Awareness Card or ability to acquire on within 30 days of hire.

Preferred, but not required:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.